Billing & Insurance
You may receive separate bills for services received at the University of Michigan, one for professional fees and one for hospital fees. Professional fees include services provided by physicians, psychologists, nurse practitioners, social workers and physician assistants. Hospital fees include supplies, laboratory tests, physical therapy, treatment rooms, drugs, etc.
Each billing area has a customer service team to help you with questions or concerns you have about insurance billing or the amount you owe. The Professional Fee Customer Service and Hospital Customer Service departments can be contacted by phone, email or fax:
For Professional Fee Customer Service
University of Michigan Medical School
(800) 914-8561 Toll Free
(734) 647-5225 Locally
(734) 647-5296 Fax
For Hospital Customer Service
University of Michigan Hospitals and Health Centers
(800) 992-9475 Toll Free
(734) 936-6939 Locally
(734) 9361708 Fax
You have the right to express any concerns you may have regarding your care. We encourage you to communicate concerns or compliments to the individual/department involved, or to the Office of Patient Relations at 936-4330, or toll-free at (877) 285-7788.